Member Services Supervisor

Villa Sport•Colorado Springs, CO

8d•$18 - $20•Onsite

About The Position

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us. If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that’s going places? Your journey starts here! This position leads the team of Member Service Associates and manages the operations of the Member Services department, ensuring that all Villa Sport members receive five-star service when entering and departing the club and when requesting changes to or information about their membership account.

Requirements

Five-star customer service and problem-solving skills.
Excellent communication and phone skills.
Highly proficient computer skills; able to learn new software and systems efficiently.
Experience leading a team and being a part of a high-performing team.
Experience working in a fast-paced, multi-faceted, customer-facing position.
Servant leadership mindset.
Outgoing, friendly personality with ability to work with and serve all kinds of people.
Responsible and accountable; self-motivated.
High energy with a positive outlook.
Detail-oriented.
College degree, progress toward a college degree, or equivalent skills gained through experience.

Nice To Haves

Experience working for a high-end, high-touch, service-oriented business is a plus.

Responsibilities

Manages the operations of the Member Services department.
Ensures that all Villa Sport members receive five-star service when entering and departing the club and when requesting changes to or information about their membership account.