Per Diem Member Services Specialist-PACE Program

Chapters Health System•Remote - Florida, FL

11d

About The Position

The Member Services Specialist serves as the first point of contact for Hope PACE or an Adult Day Health Center and supports the assigned team with daily functions. The role combines customer service, administrative work, referral intake, data entry, appointment coordination, and collaboration with the interdisciplinary team (IDT) to support participant care and services. The specialist triages calls, completes clerical and office-equipment tasks, maintains schedules and records, enters participant and care information, prepares reports, and coordinates paperwork with Health Information Management (HIM) and outside providers. The position also supports PACE referrals and admissions, conducts information visits with potential enrollees, participates in quality and marketing activities, and contributes to IDT meetings and care-plan development, including coordination for 24-hour care delivery. The role requires a high school diploma, a valid state ID, completion of Florida Department of Elder Affairs training on Alzheimer’s disease and related dementias, and at least two years of secretarial experience, including medical office and terminology experience. The position is per diem and pays $10.00. Employment is contingent on required drug and/or alcohol testing and background screening, with ongoing compliance requirements.

Requirements

High school diploma.
Valid State ID.
Completion of Alzheimer’s Disease and Related Dementias Training through the Florida Department of Elder Affairs.
At least two years of prior secretarial experience.
Medical office and medical terminology experience.
Excellent customer service skills.
MS Word and general computer knowledge, with the ability to quickly learn other computer programs.
Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy.
Eligibility verified through the Florida Care Provider Background Screening Clearinghouse after a conditional offer, with ongoing eligibility required.

Responsibilities

Serve as the first point of contact for Hope PACE or an Adult Day Health Center and support the assigned team’s daily functions.
Triage phone calls, deliver messages or paging as appropriate, answer calls within five rings, and seek assistance when needed.
Perform clerical and administrative duties, including filing, fax distribution, ordering and stocking supplies, and maintaining an orderly workspace.
Use office equipment, including a computer, fax, copier, and pager.
Manage time and prioritize multiple duties to complete assigned work within the workday.
Enter and update patient care and demographic data, timesheets, care plans, reports, referral information, and other required data accurately and promptly.
Generate and distribute reports, lists, and updates; anticipate team needs and prepare reports proactively.
Communicate and collaborate with IDT members regarding participant care and services, including communicating participant changes and contributing to plan-of-care development.
Coordinate and confirm participant appointments with outside providers.
Provide internal and external customer service and coordinate with HIM to deliver paperwork to outside providers.
Record IDT meeting minutes, update agendas, track dates for periodic assessments, and update assessment schedules when significant changes occur.
Receive PACE service referrals, verify referral appropriateness, maintain referral and admission data and statistics, and review, interpret, and collate clinical referral information.
Use IT systems to access and enter intake information and problem-solve to support an effective PACE intake process.
Conduct information visits with referred potential enrollees.
Participate in quality processes, IDT and management meetings, related activities, and marketing activities.
Maintain required statistical data and assist with coordination for 24-hour care delivery.
Represent the company professionally and with integrity when interacting with coworkers, management, vendors, and customers.
Seek assistance from the immediate supervisor when uncertain about a task or responsibility.
Assist with special projects and perform other assigned duties.