Member Services Specialist

Daxko•Birmingham, AL

4d•Remote

About The Position

As a Member Services Specialist, you'll work directly with members on behalf of our software customers to resolve billing questions, manage account activity, and recover revenue. You're the human connection between our clients and the people they serve, acting as an extension of their accounts receivable and member management teams. This role is a great fit if you thrive in a high-volume phone environment, take pride in turning a frustrated caller into a satisfied one, and want to build expertise in fintech and fitness software.

Requirements

Six months or more of customer service experience, in any setting
Strong communication skills, including the ability to listen actively and explain clearly
Comfort working in a fast-paced, phone-based environment
Solid computer skills and the ability to manage multiple tasks at once
Experience with a CRM platform such as Salesforce
High school diploma or equivalent

Nice To Haves

One or more years of customer service experience, particularly with escalated or billing-related issues
Fluency in a second language
A bachelor's degree or equivalent experience

Responsibilities

Handle a high volume of inbound and outbound member calls with professionalism, patience, and care
Resolve member billing issues by reviewing accounts, diagnosing problems, and taking action to correct them
Manage membership billing data, including holds, freezes, terminations, return fees, and reconciliations
De-escalate tense situations with calm, empathetic communication and follow through to resolution
Keep member financial records accurate and up to date using Daxko software systems
Generate monthly reports and support operational processes as needed
Meet weekly, monthly, and quarterly performance goals consistently