Member Services Specialist - Float

Garden Savings Federal Credit Union•Dover, NJ

2d•$20 - $23•Onsite

About The Position

The Member Services Specialist - Float plays a critical role in delivering exceptional support and service to our members. This position is designed to provide flexible, cross-functional assistance, ensuring seamless member experiences. The Member Service Specialist will handle inquiries, resolve issues, and facilitate communication between members and internal teams, contributing to overall member satisfaction and retention. The specialist ensures consistent, high-quality service delivery. Ultimately, this role supports the credit union's mission by fostering positive member relationships and enhancing operational efficiency.

Requirements

High school diploma or equivalent required
Minimum of 2 years' experience in a customer service or member services role.
Proficient in using customer relationship management (CRM) software and standard office applications.
Strong verbal and written communication skills.
Experience working in a self-driven role.
Demonstrated problem-solving skills and conflict resolution experience.

Nice To Haves

associate or bachelor’s degree preferred
Additional language proficiency is a plus.

Responsibilities

Respond promptly and professionally to member inquiries via phone, email, and chat across multiple service areas.
Assist various departments by providing coverage during peak times, absences, or special projects to maintain service continuity.
Resolve member issues by identifying needs, troubleshooting problems, and coordinating with appropriate teams for timely solutions.
Maintain accurate records of member interactions, transactions, and feedback to support data-driven improvements.
Collaborate with team members and management to share knowledge, improve processes, and enhance the overall member experience.