Member Services Representative

Planet Fitness-United Fitness Partners•New Orleans, LA

23h•Onsite

About The Position

Planet Fitness aims to provide a unique, judgment-free environment where anyone can feel comfortable building a lasting, active lifestyle. The company sees its product as a tool for personal fitness journeys, emphasizing acceptance and respect. United FP, a dynamic and growing company, offers an opportunity for self-motivated individuals who are entrepreneurial, innovative, and deliver strong results. Working with United FP Partners means being part of a company that positively impacts lives, promotes healthier living, and supports communities and the Boys and Girls Club. The Member Services Representative role involves providing an unprecedented experience to members, encouraging them in their fitness goals, and making them feel like family in a clean, judgment-free environment. The role focuses on delivering exceptional customer service, engaging members, ensuring club cleanliness, and introducing members to fitness classes and Black Card amenities. You will also assist with tours, member enrollment, and other club responsibilities, while being a passionate leader and having fun.

Requirements

Birthdate that confirms you are a minimum of 18 years of age
Passion for helping others
Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals
On-time dependability because you know people are counting on you
High School diploma or GED equivalent

Responsibilities

Provide members with an unprecedented experience and encourage them in achieving their fitness goals
Make members feel like family in a clean, judgment-free environment
Create “raving fans” by delivering +1% customer service
Continually engage and encourage members to succeed on their fitness journey
Ensure our club is super clean
Find new and current members to join the fitness trainer in fitness classes
Impress new and existing members when introducing them to our Black Card amenities
Help the entire team at the welcome desk checking in our members while providing greetings and farewells to them
Assist with fun energetic, non-high-pressure tours
Assist with member enrollment
Assist with other club responsibilities
Be a leader
Be passionate – love what you do!
Have fun and invite members to do the same!