Member Services Representative - Full Time
About The Position
At Genisys Credit Union, our employees are the essential foundation of our ongoing growth and success as a financial institution of choice. Our locations are consistently recognized for providing world-class service, and we are excited to bring that standard of excellence to our newest home in West Michigan. We are currently seeking versatile, motivated candidates for a Full-Time Member Services Representative to join our founding Kentwood/Grand Rapids branch team. This is a dynamic role that combines lending expertise with essential financial transaction responsibilities. This position offers the opportunity to earn incentive pay.
Requirements
- High School Graduate or equivalent required.
- Excellent communication skills and a "member-first" attitude.
- Professional appearance, dress, and attitude.
- Strong math skills and attention to detail.
- Ability to operate related computer applications and standard business equipment.
- Good typing and data entry skills.
Nice To Haves
- Customer service experience preferred.
- Sales experience preferred.
- Knowledge of lending processes is helpful.
Responsibilities
- Perform loan transactions from the initial application all the way to payout, following Genisys lending procedures and guidelines.
- Receive checks and cash for deposits and loan payments; verify amounts; and examine checks for endorsement and negotiability.
- Disburse cash/check withdrawals and process/sell cash advances, money orders, gift cards, and other specialized transactions.
- Maintain a precise teller tape for all transactions, balance daily totals, and investigate/resolve any out-of-balance conditions.
- Assist members with opening and closing membership accounts, ensuring a professional and welcoming experience.
- Proactively cross-sell credit union products and services to help members reach their financial goals and meet branch objectives.
- Ensure all member requests and questions (in person, via phone, or digital) are resolved with the highest level of service.
- Obtain the appropriate state license to sell loan protection insurances.
Benefits
- Generous Paid Time Off
- Holiday pay (8 hours per observed holiday)
- Health, Dental, Vision, Life Insurance
- Flexible Spending Accounts
- Short/Long-Term Disability
- 401k with up to 3% match
- 5% Profit Share
- Paid Tuition up to $5,000 per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
