Member Services Representative

Garlan • Reno, NV

13h • Onsite

About The Position

The Member Services Representative - Front Desk creates a welcoming and positive experience for members, guests, and prospects by delivering exceptional customer service, managing front desk operations, and supporting club cleanliness. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

Requirements

• Prior customer service experience preferred
• Basic computer proficiency
• Passionate about fitness and health
• Positive attitude and strong interpersonal skills
• Reliable, punctual, and professional
• High school diploma or GED equivalent required
• Must be 18 years of age or older

Responsibilities

• Greet members, guests, and prospects
• Handle all front desk activities
• Respond to member questions and concerns
• Answer phones promptly
• Check in members and update accounts
• Facilitate new member sign-ups and conduct tours
• Assist with cleaning and organizing the club

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan
• Free Gym Membership
• Employee discounts
• Free uniforms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees