Member Services Representative (Bilingual: Spanish)

CENTRAL CREDIT UNION OF ILLINOIS•Orland Park, IL

3d•$19 - $20•Onsite

About The Position

Central Credit Union of Illinois in Orland Park, IL is looking to hire a Full-Time Member Service Representative - Bilingual (Spanish) to provide our members with terrific customer service. This entry-level position earns competitive compensation depending on experience and qualifications. We provide excellent benefits! Central Credit Union of Illinois has been proudly helping local families manage their finances since 1936. We are a full-service credit union that makes banking simpler and preparing for the future easier. Our institution offers a wide variety of banking solutions. With over 12,000 members and multiple locations to assist them, we are happy to support the people in our community and their families. Our success begins and ends with the talented people on our team. Without our employees, we wouldn't be able to provide members with the exceptional service we're known for. To thank our staff for all their hard work, we offer great pay, paid time off, holiday pay and an amazing company culture.

Requirements

Basic math and computer skills.
Cash-handling experience.
Bilingual (Spanish)
Excellent communication and interpersonal skills, member-service experience, and time-management skills.
Strong dedication to accuracy and efficiency.
Capable of seeking and providing financial advice to further recommend products solutions.
High school diploma or equivalent required.
Minimum 2 years of customer service, sales, and/or retail.

Nice To Haves

Banking Experience preferred.

Responsibilities

Meet and exceed Credit Union service standards by providing an excellent member experience and resolving member issues while complying with the Credit Union’s policies, procedures, and security protocols.
Being proficient in products and services offered by the Credit Union.
Have thorough understanding on how to educate members on consumer deposit products and consumer lending.
Proactively identify opportunities to grow membership and member relationships through a disciplined sales/advisory process, outbound calling, and sourcing referrals from current members.
Submit and process personal, car and VISA loans according to Lending’s compliance and regulations.
Adhere to all operational, risk management, regulatory, and security policies and procedures.
Oversee and maintain branch lobby, greet members, and properly refer member to the correct representative.
Manage incoming phone calls and properly process mail.
Handle transactions for members including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts.
Reconcile cash drawers and complete daily tasks accurately.
Display respect and professionalism to all members and staff.
Demonstrate acumen in sales, member service, consumer lending, relationship management, communication and presentation.
Complete other duties as assigned per management.