Member Relations Representative - Bilingual Spanish

Ozarks Electric Cooperative•Springdale, AR

1d•Onsite

About The Position

Ozarks Electric, a member-owned electric cooperative serving over 80,000 meters across Northwest Arkansas and Northeast Oklahoma, is seeking a qualified bilingual Spanish individual for its Member Relations Representative position for its Springdale office. The company was incorporated in 1938 and is headquartered in Fayetteville, Arkansas, with additional offices in Springdale, Arkansas, and Stilwell and Westville, Oklahoma.

Requirements

High school diploma or equivalent.
Two to five years of experience in customer service or related field.
Bilingual Spanish proficiency.
Valid driver's license without violation, which would prohibit insurability.
Ability to give, receive and analyze information, prepare written materials, and articulate goals and action plans.
Ability to effectively present information, orally and written, and respond to questions from clients, customers, and general public.
Ability to prepare paperwork with a high degree of accuracy and attention to detail.
Efficient and accurate handling of money and applying money or credit to members' accounts.
Ability to meet deadlines under pressure.
Ability to deal with a variety of people in varying situations with tact and diplomacy.

Nice To Haves

Some irregular hours may be required.
Must be available for call-out during emergency situations.
Occasional travel for training may be required.
This position rotates on and off an on-call schedule.
Must be available for occasional scheduled after-hours training.

Responsibilities

Assist members in person, over the phone, by email, and via chat with various activities such as starting, stopping, and transferring utility services.
Determine member needs and assist with establishing OzarksGo services as well as any other services provided.
Provide customer service and properly inform members of residential and commercial utility services, rate structures, special programs, and applicable policies.
Establish deposits for residential and commercial members within established guidelines.
Establish and maintain member accounts; monitor and ensure accuracy of account information.
Perform cashiering tasks as required; receive and process payments; reconcile cash drawer daily and prepare bank deposits.
Research and respond to member billing inquiries.
Set up/inform members of various payment arrangements and outside assistance agencies.
Assist members by answering basic issues or requests; receive and process outage calls.
Solicit sale of new or additional services or products.
Recommend improvements/upgrades in products, service, billing method, etc. to prevent future issues.
Advise supervisor of ways to better handle member calls through improvements to equipment, training, support materials, computer programs, and procedures.
Resolve basic member and/or subscriber's issues or requests.
Receive and process trouble or outage calls.
Accurately analyze and collect any past due balance from the member and/or subscriber's in accordance with established procedures.
Ensure inquiries other than those that are routine are promptly transferred to the appropriate department for resolution.
Perform any other duties assigned by the designated supervisor to meet emergencies or other operating needs.