Planet Fitness - Member Services Representative - Part Time - Brockville
About The Position
This position is for a Member Services Representative at Planet Fitness, a multi-unit franchisee of Taymax Group. The role is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Taymax Group is one of the largest and fastest-growing franchisees in the Planet Fitness system, operating over 175 clubs across various regions in North America. Planet Fitness's core mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, known as the Judgement Free Zone.
Requirements
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Basic computer proficiency.
- Punctuality and reliability are a must.
- Ability to work independently as well as part of a team.
- A positive, upbeat attitude and a passion for fitness and health!
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behaviour and language.
Nice To Haves
- Customer service background preferred.
Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- Take prospective members on tours.
- Sign up new members calculating rates and monthly payment amounts.
- Assist the Club Manager in counting out the drawer as needed.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Completing daily assigned within first hour of your shift.
- Helping complete priority cleaning list each day.
- Completing walk-around and bathroom checks periodically.
- Helping complete any special cleaning projects as needed.
- Other duties and responsibilities based on club needs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
