Planet Fitness - Member Services Representative - Part Time - Enterprise

Taymax Group • Enterprise, AL

18h • Onsite

About The Position

The Member Services Representative at Planet Fitness, a multi-unit franchisee of Taymax Group, LP, is responsible for creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Taymax Group operates over 175 clubs across multiple states and Canada, with plans for significant expansion. Planet Fitness is a large and popular fitness chain known for its high-value, low-price segment and its "Judgement Free Zone®" mission to enhance people's lives through a welcoming, non-intimidating fitness experience. The company is committed to fostering an inclusive and diverse workplace environment.

Requirements

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Nice To Haves

• Customer service background preferred.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Benefits

• Inclusive and diverse workplace environment.
• Accommodations available upon request for candidates taking part in all aspects of the selection process.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees