Member Services Representative

Forest Area Federal Credit Union•Kingsley, MI

6d•Onsite

About The Position

Forest Area Federal Credit Union offers careers to people who are committed to our communities, enjoy helping people and want to be part of a team that makes a positive difference in the lives of our members. The Core Values of Forest Area Federal Credit Union are: Respect, Integrity, Empowerment, Passion, Innovation. With the foundation of our values in-place, we confidently articulate our Mission: “Strengthening Our Communities; Investing In Your Success”. This position performs transactional duties to serve members by receiving or paying out funds with a high degree of accuracy. It involves maintaining accurate transactional records and providing basic cash receipt and payment services in accordance with credit union policies and procedures.

Requirements

High degree of accuracy in handling funds.
Ability to maintain accurate transactional records.
Adherence to credit union policies and procedures.
Dependable record of attendance and timeliness.
Professional work environment and businesslike appearance.

Nice To Haves

Commitment to communities.
Enjoy helping people.
Desire to be part of a team that makes a positive difference.

Responsibilities

Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy.
Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.
Provide friendly, professional, personal, and confidential service to all members and associates.
Balance cash drawer daily, with no more than $2 off and with total offages not to exceed 2 in a 1 month period in accordance with Credit Union policies and procedures.
Accurately post transactions, having fewer than 2 unresolved posting errors in a 1 month period.
Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.
Proactively seek opportunities to identify appropriate products and services for the greater benefit of the member.
Maintain a dependable record of attendance and timeliness.
Maintain a professional work environment and businesslike appearance.