Member Services Representative | Fitness Center | PRN status
About The Position
At Logan Health Medical Fitness Center, we're more than a fitness facility—we're a community dedicated to helping people improve their health, wellness, and quality of life. From fitness and aquatics to youth programs and wellness services, our team creates a welcoming environment where members of all ages and abilities can thrive. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. We're seeking a PRN Member Services Representative to serve as one of the first points of contact for our members, guests, and prospective members. In this role, you'll help create exceptional experiences by providing outstanding customer service, building meaningful relationships, and connecting individuals with the programs and services that best support their wellness goals. If you enjoy meeting new people, helping others, and creating positive experiences, we'd love to hear from you.
Requirements
- Minimum of two (2) years of customer service or administrative support experience
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to prioritize tasks and work effectively both independently and as part of a team
- Commitment to professionalism, confidentiality, and exceptional customer service
- Strong computer skills, including Microsoft Office and the ability to learn department-specific software systems
- Ability to obtain CPR certification within ninety (90) days of hire
Nice To Haves
- Associate or bachelor's degree
- Two (2) years of experience working in a fitness, recreation, wellness, or health-related environment
- Experience with membership services, customer accounts, sales, or front desk operations
Responsibilities
- Welcoming members, guests, and prospective members with exceptional customer service
- Conducting personalized tours and helping individuals identify programs, services, and membership options that align with their goals
- Promoting memberships, programs, and services by understanding and responding to the needs of each individual
- Performing member check-in, registration, and account maintenance activities
- Serving as a trusted resource for information regarding facility programs, services, and policies
- Responding to member and guest questions, concerns, and requests in a professional and timely manner
- Taking ownership of member concerns and following through to resolution
- Processing payments, point-of-sale transactions, and membership-related documentation accurately
- Supporting opening and closing procedures as assigned
- Maintaining accurate records, data entry, account updates, and membership information
- Managing specialty memberships, scholarship accounts, account changes, and related administrative processes
- Maintaining proficiency with member management software and other department systems
- Supporting a safe and welcoming environment by following established safety and emergency procedures
Benefits
- Matching 401(k) plan
- Employee Assistance Program
- Hourly differential pay for certain shifts or hours
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
