Member Services Representative

YMCA of Pierce and Kitsap Counties • Lakewood, WA

1d • $18 - $18

About The Position

The YMCA of Pierce and Kitsap Counties is seeking a Member Services
Representative to join our Child Care team.

The YMCA focuses on empowering people in all forms, by improving health and
well-being and inspiring action in and across our neighborhoods.

The
Childcare Members Service Representative is responsible for administrative
support of our Child Care sites and families. This includes responding to
inquiries about our year-round Child Care programing. In this role, you will
focus on providing exceptional customer service and ongoing software support.

Requirements

• Strong Customer Service skills and a commitment to positive client experiences.
• Two years of experience in customer service, sales, or a related field (preferred).
• Excellent written and verbal communication skills.
• Comfortable using computers and standard office equipment.
• Proactive, resourceful, and able to take initiative to complete tasks efficiently.
• Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).
• Committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Able and willing to complete online Child Abuse Prevention training on first day, and other online and in-person training as required.

Responsibilities

• Maintain good public relations with members and always represent the best interests of the YMCA.
• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Greet and assist all members, potential members and staff in a courteous, professional and friendly manner.
• Assisting with basic membership transactions.
• Respond to members' needs. Contact appropriate personnel when necessary and notify supervisor of unusual situations. Handle complaints in a courteous manner.

Benefits

• A Personal YMCA membership and YMCA360 virtual streaming membership
• Flexible scheduling around school and extracurricular activities Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
• Professional training, education, and certification opportunities
• 20% discount on YMCA programs, childcare services and merchandise
• HealthiestYou: by Teladoc (24/7 virtual general medical care access for non-emergency conditions)
• Willamette Dental Plan
• VSP Vision Plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed