Member Services Representative
About The Position
Bulkley Valley Credit Union, serving over 16,000 members from Hazelton to Burns Lake, prides itself on employing empowered staff committed to delivering high quality personalized service. If you want to join a dynamic group dedicated to cooperative values and member service, this is the right career move for you. You will be responsible for processing routine cash and non-cash related member transactions and responding to member requests via telephone, electronic and digital channels. You will build and manage relationships with our members and provide them with trusted financial advice. You will analyze member needs and assist members to utilize the product or service which best meets those needs by outlining benefits and alternatives and advising on the best match. You will recognize member opportunities and take appropriate actions to promote credit union products and services and refer to other staff where appropriate.
Requirements
- Minimum of a high school diploma
- Adaptable
- Organized
- Ability to prioritize
- Ability to thrive in an environment of ongoing change
Nice To Haves
- One to two years of post-secondary education in the business discipline
- Combination of education and/or experience, preferably with cash experience
Responsibilities
- Processing routine cash and non-cash related member transactions
- Responding to member requests via telephone, electronic and digital channels
- Building and managing relationships with members
- Providing members with trusted financial advice
- Analyzing member needs and assisting members to utilize the product or service which best meets those needs by outlining benefits and alternatives and advising on the best match
- Recognizing member opportunities and taking appropriate actions to promote credit union products and services
- Referring to other staff where appropriate
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
