Member Services Representative 1

Blue Cross Blue Shield of Wyoming•Casper, WY

19h•Onsite

About The Position

As a Member Services Representative with the BCBSWY Member Services Team, you will play an essential role in ensuring best-in-class service to our members, providers, and members of the general public. You will have the opportunity to make a positive difference every day by responding to questions, researching issues, and connecting people with the resources they need. Our Member Service Centers are equipped with software-supported call answering with adjustable headsets for ease of talking plus data entry multi-tasking. Our MSR employees are provided scheduled breaks and meal-times to ensure time to step away, while enabling the team to provide continuous high-quality service. As a recognized BCBSWY employee, we count on you to positively serve in the role of “Brand Ambassador” within the local community and/or geographical region. To be successful in this role, you will need to invest in learning our products and services, be dedicated to customer service, handle phone contact with people who may be experiencing emotional situations, be comfortable accessing and utilizing multiple systems to respond and research member/provider inquiries, and apply solid judgement as to when to escalate if needed.

Requirements

High School diploma or equivalent
Prior experience with accessing multiple database systems is helpful

Nice To Haves

Customer service skills
Ability to learn products and services
Dedication to customer service
Comfortable handling phone contact with people who may be experiencing emotional situations
Comfortable accessing and utilizing multiple systems to respond and research member/provider inquiries
Ability to apply solid judgement as to when to escalate if needed