Planet Fitness - Member Services Representative - Part Time - South Huntsville

Taymax Group•Huntsville, AL

7d•Onsite

About The Position

The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Taymax Group, LP is a multi-unit franchisee of Planet Fitness, one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs across several US states and Canadian provinces, with plans for significant expansion. Taymax is a recipient of multiple prestigious awards from Planet Fitness, including Developer of the Year and Franchisee of the Year. Planet Fitness, with over 2,000 locations, is a leading fitness chain known for its high-value, low-price segment and its mission to enhance lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, known as the Judgement Free Zone®. Over 90% of Planet Fitness stores are independently owned and operated by franchisees like Taymax.

Requirements

Must be 18 years of age or older.
High School diploma/GED equivalent required.
Basic computer proficiency.
Punctuality and reliability are a must.
Ability to work independently as well as part of a team.
A positive, upbeat attitude and a passion for fitness and health!
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Nice To Haves

Customer service background preferred.

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
Take prospective members on tours.
Sign up new members calculating rates and monthly payment amounts.
Assist the Club Manager in counting out the drawer as needed.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Completing daily assigned within first hour of your shift.
Helping complete priority cleaning list each day.
Completing walk-around and bathroom checks periodically.
Helping complete any special cleaning projects as needed.
Other duties and responsibilities based on club needs.