YMCA Member Services Representative
About The Position
Join our YMCA customer service team and CHANGE LIVES, INCLUDING YOURS. As a Member Services Representative, you will serve as the face of our YMCA, delivering exceptional service to our members, guests and program participants. This job is located at our Main location at 1608 N. Washington Street in Bismarck. Grace Buckeye, Executive Administrative Coordinator said, "I love my job because it allows me to make a meaningful impact on my community while working in an environment that fosters inclusivity and growth. My job is more than just work--its a place where I can continuously learn, grow and find joy in what I do."
Requirements
- Embody the YMCA values of caring, honesty, respect and responsibility.
- Strong interpersonal and problem-solving skills.
- Basic computer knowledge required.
Nice To Haves
- Previous customer service or sales experience preferred.
Responsibilities
- Welcoming members and guests with a warm smile, using their names, and expressing gratitude for their patronage.
- Asking questions, using active listening and providing facility tours to help prospective members find the perfect membership and program options.
- Utilizing our operations software for member check-ins, program and membership registration, and payment processing.
- Building relationships with members, fostering connections within our YMCA community.
- Staying knowledgeable about all YMCA and Family Wellness programs and services to assist members effectively.
- Handling membership and safety concerns, addressing any issues promptly and appropriately.
Benefits
- EXCELLENT benefits package
- FREE YMCA Membership!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
