CLUB - Overnight Member Services Rep

Planet Fitness-United Fitness Partners•Odessa, TX

1d•Onsite

About The Position

We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it’s all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that’s what you need. We need you, because face it, our planet wouldn’t be the same without you. You belong! United FP is dynamic, growing and continually evolving. This role offers an opportunity to have fun, positively impact people, and grow leadership skills. The ideal candidate is self-motivated, thinks like an entrepreneur, constantly innovating and driving positive change, and delivers consistently over-the-top results. Working for United FP Partners means being part of a rapidly growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls club. As a Member Services Representative, you will be a high-energy, positive team member providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment, creating “raving fans” by delivering +1% customer service. You will continually engage and encourage members on their fitness journey and ensure the club is super clean. The role also involves finding new and current members for fitness classes, introducing Black Card amenities, assisting at the welcome desk with check-ins, greetings, and farewells, and conducting fun, energetic, non-high-pressure tours, as well as member enrollment and other club responsibilities. The position requires leadership, passion, and a fun approach, inviting members to do the same.

Requirements

Minimum of 18 years of age
Passion for helping others
Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals
On-time dependability
High School diploma or GED equivalent
Must be able to occasionally lift, push, or pull at least 50 lbs
Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch

Responsibilities

Provide members with an unprecedented experience and encourage them in achieving their fitness goals
Make members feel like family in a clean, judgment-free environment
Create “raving fans” by delivering +1% customer service
Continually engage and encourage members to succeed on their fitness journey
Ensure the club is super clean
Find new and current members to join the fitness trainer in fitness classes
Impress new and existing members when introducing them to Black Card amenities
Help the entire team at the welcome desk checking in members while providing greetings and farewells to them
Assist with fun energetic, non-high-pressure tours
Assist with member enrollment
Perform other club responsibilities
Be a leader
Be passionate – love what you do
Have fun and invite members to do the same