Member Services Representative/ Teller

Kindred Credit Union•Woolwich, ON

2d•Onsite

About The Position

The Kindred team is at the heart of our cooperative, bringing our values to life everyday. In fact, they are woven into everything we do. More than financial professionals, we care deeply about our members, and our communities. With integrity, stewardship, and compassion, we help ensure every member’s experience feels welcoming and grounded in purpose. Whether offering thoughtful financial guidance or strengthening community connections, we strive to connect values and faith with finances, inspiring peaceful, just, and prosperous communities. We are currently recruiting a Member Services Representative for a full time permanent opportunity in our Elmira branch. Reporting to the Manager Member Services Team, this role requires a detailed and friendly service partner, who will serve and connect members with solutions that best fit their financial needs, enabling them to make peace with their money.

Requirements

Customer service and cash handling, experience in banking preferred
Expertise in MS Office & confident learning new applications
Active commitment to Kindred’s shared values and purpose

Responsibilities

Build relationships with members, asking good questions and listening to understand their needs
Deliver exemplary service to members in completing a variety of everyday financial transactions.
Refer members to branch specialists for advice and solutions relating to credit and investments
Bring expertise in Kindred’s distinct offering of products and services to members’ attention to answer questions and provide solutions for future needs
Ensure members are equipped to access digital channels so they can bank with Kindred where, when and how they want

Benefits

Competitive cash compensation
Wellness benefits
Financial products and services at preferred rates for employees
Starting hourly rate is $23/hour
Performance based target incentives (5%), tied to individual, team and organizational results
Group benefits plan & wellness programs
Group Savings Plan with employer matching (5%)
Three weeks of vacation and generous paid time off provisions
Career growth opportunities, training & development support
Comprehensive staff benefits on financial products & services