Member Services Representative/Teller

Kindred Credit Union•Woolwich, ON

2d•Hybrid

About The Position

The Kindred team is the heart of our cooperative, bringing our values to life every day. More than financial professionals, we are trusted guides, community builders, and champions of mutual aid. Our dedication ensures that every member experience is shaped by care, integrity, and expertise. Whether offering financial guidance or strengthening community connections, we embody what it means to connect values and faith with finances - working together to INSPIRE PEACEFUL, JUST, AND PROSPEROUS COMMUNITIES. We are currently recruiting Member Services Representatives to fill two vacancies in our casual team. Reporting to the Manager, Member Services Team, this opportunity offers a flexible schedule and is ideal for someone looking to contribute meaningfully while building a career in values-based banking. Whether you're exploring the credit union system for the first time or returning to work with a preference for work-life balance, this position provides a warm welcome into Kindred’s community. As a mobile team member, you’ll be scheduled mostly in advance to support staffing needs across our branches, averaging approximately two to three days per week, with increased opportunities during vacation seasons. A valid driver's license and access to a vehicle are required, as this role involves travel to various branch locations, including Milverton, Elmira, New Hamburg, Kitchener, and Waterloo. Member Service Representatives (MSRs) are the welcoming face of Kindred to members visiting our branches.

Requirements

A valid driver's license and reliable access to a vehicle
Strong customer service and relationship-building skills
Comfort with MS Office and a willingness to learn new systems

Nice To Haves

Financial literacy or experience in banking (beneficial)
Some post-secondary education, ideally in business or accounting
A sincere alignment with Kindred’s values and purpose

Responsibilities

Build relationships with members, asking thoughtful questions and listening to understand their financial needs
Deliver exemplary service by completing a variety of everyday financial transactions with accuracy and care
Refer members to specialized team members for advice and solutions tailored to their financial goals
Bring Kindred’s distinct offering of values-based products and services to members’ attention and help them find meaningful solutions
Guide members in using digital channels so they can bank with Kindred where, when, and how they prefer