Member Services Representative I

Advancial Federal Credit Union•South Lafayette, LA

1d•Onsite

About The Position

We’re proud to be named one of USA TODAY’s Top Workplaces , and we’ve earned the Best and Brightest Companies to Work For award for 8 years straight. Founded in 1937, Advancial is one of the oldest credit unions in the country. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions. At Advancial, we don’t just work hard – we play hard, too. We’re a team that thrives on passion and collaboration, where every day feels like a chance to make a difference. Our culture is built on positivity, creativity, and the belief that work should be fulfilling, not just a "day job."

Requirements

High School diploma or equivalent; with three months related experience and/or training; or equivalent combination of education and experience.
Must be available to work at least two Saturday shifts each month.

Responsibilities

Provide outstanding member service and maintain high satisfaction scores
Perform accurate and efficient financial transactions in person and by phone
Identify and recommend products or services to improve members’ financial well-being
Meet or exceed sales and performance goals
Resolve member issues promptly and professionally
Ensure compliance with all Credit Union policies, procedures, and regulations
Support daily branch operations, including opening and closing activities as needed
Foster a positive, inclusive, and collaborative team environment

Benefits

Healthcare
Life insurance
401K benefits
11 company holidays
3 weeks of vacation
Access to vacation homes in Destin, FL, and Breckenridge, CO
Pet insurance (company contributes)
Tuition reimbursement (80% covered after one year)
Advancial Life Rewards program ($1,000 annual reimbursement for unexpected expenses)

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