Member Services Rep

Most Comprehensive Finance Options for Owner Flown Aircraft•Frederick, MD

9d•Onsite

About The Position

The Membership Service Specialist plays a key role in delivering exceptional service to AOPA members. This front-line position ensures members receive timely, accurate, and friendly support across a range of inquiries, from membership benefits and renewals to aviation resources and service navigation. This role is ideal for someone with strong communication skills, attention to detail, and a passion for excellent customer service and member engagement.

Requirements

Excellent written and verbal communication skills
Strong data entry skills (speed and accuracy)
Ability to project a positive attitude in all interpersonal communications
Proficient in MS Office
High School diploma
Good organizational skills for fast paced environment
Problem solving skills to assure member satisfaction in all forms of communication
Multi-tasking skills

Nice To Haves

Experience with Salesforce, Five9 telephony system, and Zendesk
Some project experience (management, participation)

Responsibilities

Respond to inbound calls, emails, and chats, ensuring an outstanding customer experience.
Assist with membership inquiries, renewals, upgrades, cancellations, membership benefits, and account updates.
Educate and guide members through AOPA’s full suite of benefits, including advocacy, insurance services, pilot resources, events, and more.
Support members in accessing tools such as online resources, training programs, and member discounts.
Accurately enter and update member data in CRM systems (e.g., Salesforce).
Represent AOPA values with professionalism, empathy, and a deep understanding of the general aviation community.
Represent AOPA as a Member Services Specialist at events around the country.
Handle complex and/or high-profile member concerns with empathy, professionalism, and timely resolution.
Maintain knowledge of organizational policies and employment regulations, ensuring team compliance.
Uphold confidentiality and accuracy in all personnel records and actions.

Benefits

Flight Training (earn your Private Pilot License for free) & Annual Flight Proficiency Program
Medical, Dental, and Vision insurance is available for employees and their dependents the 1st of the month following their start date
Flexible Spending Plans
Health Savings Plan with employer contribution (for eligible participants)
401(k) Retirement Plan with a company match, and annual discretionary supplemental employer contribution
Company paid Short and Long-term Disability Insurance
Company paid Life Insurance and AD&D insurance with the option to buy up
Paid Time Off (PTO): 17 days accrued during first year (accruals increase based on tenure)
Paid Holidays: 12 holidays
Personal days: 3 (prorated based on hire date)
Volunteer day: 1 (prorated based on hire date)
Work From Home Fridays
Paid Parental Leave
AOPA Membership
Employee Assistance Program
Wellness Program (earn medical insurance premium discounts)
Gym Reimbursement Program
Supplemental insurance options (critical illness, accident, hospital indemnity)
Tuition Reimbursement Program
Discount on AOPA swag