Member Services Rep

Excel Fitness•Layton, UT

5d•Onsite

About The Position

The Member Services Rep is responsible for performing duties to the best of their abilities during their assigned work shift, maintaining club cleanliness and atmosphere, and staying proficient in the Planet Fitness mobile app. This role ensures all proper training is completed for safe and efficient operation, conducts regular audits to ensure the club is presentable and meets Excel standards, and performs club walkarounds with associated cleaning tasks. The position involves auditing and balancing cash drawers daily, updating member information, ensuring members adhere to company policies, and providing a safe and secure environment. A key aspect is communicating with members to create a high level of service, stocking retail and janitorial items, and understanding company standards to resolve member issues. The role also includes auditing club inventory, staying up-to-date on certifications and training, participating in team meetings, and promoting the club to prospects. Additionally, the Member Services Rep assists with membership promotions, operational strategies, and ensures compliance with state and federal laws. They operate and assist members with equipment and amenities, ensuring all procedures are followed, and represent the company at community events.

Requirements

Must be at least 18 years of age.
High School Diploma or equivalent required.
CPR Certification and AED Certification are required before working alone.
Must be comfortable standing for long periods of time.
Great communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and evaluate solutions to problems proactively.
Proficient ability in Microsoft Office and using a computer.
Must have the ability to handle sensitive and confidential information.
Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Nice To Haves

Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of their employment.

Responsibilities

Perform to your best abilities during your assigned work shift.
Monitor and maintain club cleanliness and atmosphere.
Stay proficient in Planet Fitness mobile app use, content, and updates.
Ensure that all proper training has been completed to operate safely and efficiently.
Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
Audit and balance cash drawers daily.
Properly input and update prospective and current member information into tablets and point of sale.
Ensure members adhere to the company’s policies and guidelines and address any infractions.
Provide a safe and secure environment for all members.
Communicate with members and create a high level of member service.
Stock retail and janitorial items for the following shift.
Understand and adhere to company standards and help resolve any day-to-day member issues.
Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
Stay up to date on all required certifications and training courses.
Participate in team meetings.
Communicate with, promote, tour, and assist prospects and potential members.
Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
Ensure the club complies with all state and federal laws and insurance requirements.
Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
Assist GM and represent our company at community events and other outreach activities.