Member Services Rep Part Time

Excel Fitness•Rogers, AR

3d•Onsite

About The Position

The Member Services Representative is responsible for performing duties to the best of their abilities during their assigned work shift, monitoring and maintaining club cleanliness and atmosphere, and staying proficient in the Planet Fitness mobile app use, content, and updates. This role ensures that all proper training has been completed to operate safely and efficiently, conducts regular audits to ensure the club is presentable and holding up to Excel standard, and performs club walkarounds to complete assigned cleaning or associated tasks. The representative utilizes the point of sale system for member purchases, ensures members adhere to company policies and guidelines, and provides a safe and secure environment for all members. Excellent communication and customer service skills are essential for interacting with members. This role also involves stocking retail and janitorial items, understanding and adhering to company standards, resolving customer issues, auditing club inventory, and staying up-to-date on required certifications and training courses. Participation in team meetings, assisting with club membership promotions, touring and assisting prospects, and ensuring club compliance with state and federal laws are also key responsibilities. The representative will operate and assist members with equipment and amenities, and represent the company at community events.

Requirements

Must be at least 16 years of age.
Team member will become CPR and AED Certified, if not already.
Must be comfortable standing for long periods of time.
Great communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and evaluate solutions to problems proactively.
Proficient ability in Microsoft Office and using a computer.
Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

Perform to your best abilities during your assigned work shift.
Monitor and maintain club cleanliness and atmosphere.
Stay proficient in Planet Fitness mobile app use, content, and updates.
Ensure that all proper training has been completed to operate safely and efficiently.
Conduct regular audits to ensure the club is presentable and holding up to Excel standard.
Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
Utilize point of sale for members to purchase drinks and merchandise items.
Ensure members adhere to the company’s policies and guidelines and address any infractions.
Provide a safe and secure environment for all members.
Communicate with members and create a high level of customer service.
Stocking retail and janitorial items for the following shift.
Understand and adhere to company standards and help resolve any day-to-day customer issues.
Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
Staying up to date on all required certifications and training courses.
Participating in team meetings.
Communicating with, promoting, touring, and assisting prospects and potential members.
Assisting the General Manager and Assistant Manager with club membership promotions, training, and implementation of any operational strategies.
Ensuring the club complies with all state and federal laws and insurance requirements.
Operating and assisting applicable members with the use of equipment, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
Assist GM and represent our company at community events and other outreach activities.