Member Services Lead

MLSE (Maple Leaf Sports & Entertainment Partnership) • Toronto, ON

6d • Onsite

About The Position

MLSE LaunchPad seeks an energetic, dedicated, and passionate individual for the Member Services Lead position within the Member Services Team. This role involves supporting members (youth ages 6-29), parents, partners, staff, and guests, as well as performing administrative duties. The ideal candidate will be a team player, kind, patient, flexible, experienced in multitasking, and passionate about working with youth in a community setting. Member Services staff act as the front-facing representatives of MLSE LaunchPad, creating a welcoming, supportive, and efficient environment. Key responsibilities include onboarding new members, providing ongoing customer service, connecting members to community services, and supporting the organization’s technology systems, data tracking, and member experience efforts. This role also provides administrative support to the Partnerships and Engagement, Sport Programming, and Research & Evaluation departments, operating under the guidance of the Specialist, Member Engagement & Operations.

Requirements

• Passion for community development and working with youth.
• Strong interpersonal skills and the ability to engage with diverse communities.
• Excellent organizational skills and attention to detail.
• Effective problem-solving skills.
• Ability to manage multiple tasks in a dynamic environment.
• Clear and effective communication skills, both verbal and written.
• Solutions-oriented mindset with the ability to make independent decisions.
• Comfort with technology and a willingness to learn new systems and tools.
• Creative mindset with the ability to design engaging digital schedules, signage, and materials.

Nice To Haves

• CPR/AED and First Aid Certification is an asset.

Responsibilities

• Provide a positive, welcoming environment for members, staff, partners, parents, and guests.
• Respond to telephone and email inquiries regarding MLSE LaunchPad membership, programs, services, and initiatives.
• Activate new member enrolments and guide them through the onboarding process.
• Register members for programs using MLSE Scoreboard and support other registration-related tasks.
• Create digital schedules on MLSE Scoreboard and on webpages.
• Resolve operational and member issues using effective problem-solving and leadership skills.
• Monitor and manage the flow of visitors in and out of the facility, ensuring proper sign-in and sign-out procedures are followed.
• Collaborate with internal departments to ensure a safe, fun, and meaningful experience for all members.
• Additional duties as required.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed