Elkhart Member Services Lead

Boys & Girls Clubs of Elkhart County•Elkhart, IN

13d•Onsite

About The Position

The Elkhart Member Services Lead is responsible for managing membership administration, daily check-in and check-out processes, and serving as a welcoming, professional point of contact for members, families, and visitors. This role ensures safety, compliance, and accurate data management while supporting a positive and organized Club environment. The position is part-time, 27.5 hours per week, Monday through Friday from 12:30 pm to 6:00 pm.

Requirements

High school diploma or GED required.
Must be at least 18 years old.
Minimum of one year of experience in an administrative or customer service role, preferably in a youth-serving environment.
Strong organizational skills with the ability to multitask.
Proficiency in Microsoft Word and Excel, ability to learn data systems.
Strong written and verbal communication skills.
Ability to maintain confidentiality and exercise sound judgment.
Ability to meet the physical demands of the role, including lifting up to 20 lbs and extended periods of standing or sitting.

Nice To Haves

Bilingual Preferred

Responsibilities

Enter, update, and maintain accurate membership data in designated data systems.
Process membership registrations, renewals, and fees in accordance with policies and procedures.
Ensure required documentation and permissions are complete and properly stored.
Support membership reporting needs in collaboration with Club Services leadership.
Manage daily member check-in and check-out procedures accurately and efficiently.
Safeguard member belongings during the check-in process.
Ensure consistent application of sign-in, sign-out, and verification procedures.
Communicate attendance or check-out concerns promptly to appropriate staff.
Serve as the first point of contact for parents, caregivers, visitors, and partners entering the Club.
Provide accurate information about Club programs, policies, and procedures.
Maintain a friendly, respectful, and professional presence at the front desk.
Escalate concerns or issues to leadership as appropriate.
Answer and appropriately route telephone calls.
Ensure only authorized members, staff, and approved visitors access Club spaces.
Enforce visitor sign-in, escort, and identification procedures consistently.
Monitor compliance with safety policies related to suspended members, barred visitors, and access control.
Report safety concerns, incidents, or policy violations promptly.
Generate and support reports related to attendance, membership, and grant compliance.
Ensure timely and accurate data entry to support organizational reporting needs.
Maintain confidentiality and data privacy standards at all times.