Member Services Lead

SkyOne Federal Credit Union•Hawthorne, CA

11d•Onsite

About The Position

Join SkyOne Federal Credit Union in Hawthorne, CA, as a Full-Time Member Services Lead and play a pivotal role in enhancing our members’ financial journeys. This onsite position offers an exciting opportunity to lead a dynamic team dedicated to delivering exceptional service and innovative financial solutions. Your contributions will directly impact our mission to improve members' lives through rewarding experiences. With a competitive hourly pay rate of $32.25 to $38.00, this role not only allows you to grow in a member-focused environment but also to lead initiatives that embody our core values of integrity, accountability, and innovation. Your leadership will inspire a culture of respect and performance, making every day at work a rewarding experience. Embrace the chance to make a meaningful difference in our members' lives through your expertise and passion.

Requirements

Minimum of 3 years' experience in a financial services call center.
Strong cross-selling and telemarketing skills.
Excellent member service and telephone communication skills.
Strong knowledge and understanding of financial products and services.
Windows, Word, Excel, and Internet proficiency.
A high degree of confidentiality.
A positive, professional image within the workplace.
Effective verbal and written communication skills.
Solid understanding of the Credit Union’s financial goals and compliance regulations, such as BSA and OFAC.
Conflict resolution skills.

Responsibilities

Cultivating and enhancing member relationships through high-quality, consultative service.
Processing transactions, updating accounts, and opening new accounts.
Managing new loan applications.
Addressing all member inquiries about our diverse range of products and services.
Ensuring compliance with the Credit Union's policies and procedures.
Striving to meet both individual and team performance goals.
Providing frontline support at branches and the call center.
Contributing to business development through outbound sales and service calls.
Identifying member needs and effectively matching them with valuable SkyOne solutions.
Fostering a culture of excellence, accountability, and innovation within our credit union.
Answering incoming calls and addressing member inquiries in a professional and timely manner.
Promoting a “service and sales” culture.
Assessing members' financial needs and tailoring products accordingly.
Addressing escalated issues.
Mentoring new hires and providing feedback for quality assurance.
Collaborating with other departments to ensure seamless processing of member requests and transactions.