Lead Food Services Team Member

Pilot Company•Saint George, SC

6h•Onsite

About The Position

The purpose of this job is to provide operational support to the restaurant management team. This position will supervise restaurant activities during non-peak service hours and other hours as needed. The role involves maintaining Brand and PTC restaurant operational standards, executing shift plans, following up on assigned tasks, assisting the management team, and working hourly positions. Key responsibilities also include monitoring food preparation, register procedures, cash handling, and ensuring hospitality and Speed of Service (SOS) goals are met. The Lead Food Services Team Member provides direction to team members during shifts, ensures cleaning processes are followed, monitors labor usage and break policies, and adheres to restaurant plans and objectives set by the Restaurant General Manager. They also assist with training and cross-training, ensure compliance with policies, maintain safe working conditions, and advise the General Manager on performance issues. Additionally, the role involves ensuring suggestive selling, product, food safety, and cleanliness standards are met, and that marketing efforts are compliant with products available and fresh.

Responsibilities

Maintains Brand and PTC restaurant operational standards
Executes shift plan
Follows up assigned tasks
Assists management team
Works hourly positions
Monitors food prep and register procedures and cash handling policies and processes
Accountable for hospitality and Speed of Service (SOS) goals at all times according to Brand and PTC Hospitality standards
Provides direction to team members during shift
Ensures restaurant cleaning processes and methods are followed
Monitors labor usage and break policy according to Blue Cube
Adheres to restaurant plans/objectives as set by Restaurant General Manager
Assists with training and cross training of team members as directed
Adheres to all Brand and PTC processes and policies
Monitors register procedures and cash handling policies and processes
Maintains safe working conditions by following all safety and security policies and processes
Ensures all team members are adhering to Brand and PTC’s dress code standards
Follows all Brand maintenance processes and methods
Advises Restaurant General Manager as to performance/discipline problems
Ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
Ensures compliance of Brand and PTC marketing and ensures products are available and fresh
Works hourly positions
Other duties as assigned by management