Member Services Desk Staff - 5:30 am Opener

Jewish Community Center of Louisville•Louisville, KY

7d•Onsite

About The Position

The Member Services team at Trager Family JCC is dedicated to ensuring the highest level of member and guest satisfaction through a welcoming, friendly, and positive approach. Key responsibilities include greeting and welcoming members and guests upon their arrival at the JCC or Health and Wellness Area, confirming membership status, accurately managing point-of-sale transactions, and responding to inquiries both in person and over the phone. The role requires effective communication and collaboration with teammates and cross-departmental partners. The ideal candidate should possess a friendly and easy-going personality, be capable of providing excellent and efficient customer service, handle complaints professionally, and provide accurate information about the Center, its events, and programming. Strong computer skills and a customer-oriented approach are essential.

Requirements

Excellent in-person and over-the-phone customer service skills
Efficient, well-organized, and able to handle a variety of duties simultaneously
Professional manner, discretion, and appearance
Excellent verbal and written communication skills
Energetic, enthusiastic, and motivated
Strong computer skills
Timely and reliable

Nice To Haves

experience with databases and/or Microsoft suite is a plus

Responsibilities

Primary functions include welcoming and engaging members and guests
Maintain a safe and secure facility by ensuring member check-in procedures are followed
Address member concerns in a professional manner
Utilize the member database to confirm member status, point of sale, etc.
Balance the cash drawer accurately after each shift
Be knowledgeable about programs and procedures throughout the JCC
Exceed expectations when providing members/guests with requested information
Promptly refer member/guests to appropriate staff and/or JCC department
Deliver outstanding customer service in a friendly, polite and diplomatic manner
Promptly and accurately direct all telephone inquiries
Learn and maintain a working knowledge of the JCC emergency procedures plan
All other duties as assigned