Member Services Desk Staff - 5:30 am Opener

Jewish Community Center of Louisville•Louisville, KY

8d•Onsite

About The Position

The Member Services team ensures the best possible member and guest satisfaction through a welcoming, friendly, and positive manner. They greet and welcome both members and guests as they enter the JCC (or Health and Wellness Area); confirm membership status; accurately manage point-of-sale transactions; respond in person and over the phone to member and guest inquiries; and communicate and work well with teammates and cross-departmental partners. The ideal candidate will have a friendly and easy-going personality while providing an excellent and efficient customer service experience. You should be comfortable dealing with complaints and be able to give accurate information about the Center, events, and programming. A customer-oriented approach is essential in addition to strong computer skills.

Requirements

Excellent in-person and over-the-phone customer service skills
Efficient, well-organized, and able to handle a variety of duties simultaneously
Professional manner, discretion, and appearance
Excellent verbal and written communication skills
Energetic, enthusiastic, and motivated
Strong computer skills
Timely and reliable

Nice To Haves

experience with databases and/or Microsoft suite is a plus

Responsibilities

Welcoming and engaging members and guests
Maintain a safe and secure facility by ensuring member check-in procedures are followed
Address member concerns in a professional manner
Utilize the member database to confirm member status, point of sale, etc.
Balance the cash drawer accurately after each shift
Be knowledgeable about programs and procedures throughout the JCC
Exceed expectations when providing members/guests with requested information
Promptly refer member/guests to appropriate staff and/or JCC department
Deliver outstanding customer service in a friendly, polite and diplomatic manner
Promptly and accurately direct all telephone inquiries
Learn and maintain a working knowledge of the JCC emergency procedures plan
All other duties as assigned