Member Services Coordinator (Billing), Riverbend

Kohler Co.•Kohler, WI

7d•Onsite

About The Position

The Riverbend Billing Coordinator oversees the confidential management of all member billing activities. This role serves as a liaison between Member Services, Accounting, and Club Operations, ensuring billing accuracy and seamless financial experience for members while supporting the General Manager with administrative and payroll-related functions.

Requirements

High school diploma or GED required
Minimum of 2 years of experience in billing, accounting support, or administrative finance
Proficiency in accounting systems, club management software, and Microsoft Office (Excel, Outlook, Word)
Strong written and verbal communication skills
High level of integrity, discretion, and professionalism
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

associate or bachelor’s degree in accounting, finance, business, or hospitality preferred
private club or hospitality experience preferred

Responsibilities

Prepare, review, and process member invoices, including monthly statements, initiation fees, dues, assessments, and usage‑based charges.
Ensure accurate posting of charges related to dining, lodging, events, retail, and other club services.
Monitor member accounts for discrepancies, credits, adjustments, and unapplied payments; research and resolve issues promptly.
Maintain accurate and up‑to‑date member account records in the club management and accounting systems.
Ensure accurate setup and closure of member accounts across all Kohler platforms.
Assist with daily, monthly, and period‑end reconciliations related to member activity and revenue.
Support internal and external audits by providing documentation, reports, and detailed account research.
Partner with Accounting, Food & Beverage, Events, Reservations, and Club Operations to ensure prompt charge capture and billing accuracy.
Serve as a primary point of contact for members about billing inquiries, statements, and payment questions.
Communicate financial information with professionalism, discretion, and a service‑oriented mindset.
Coordinate with General Manager & Sales Executive to ensure billing aligns with membership agreements and Club policies.
Manage purchase orders (POs) monthly and identify any that have expired or require renewal.
Process and pay invoices accurately, following internal controls and approval procedures.
Meet regularly with the General Manager to review payroll items, weekly priorities, and administrative tasks requiring follow‑up.
Track deadlines and ensure prompt completion of administrative and finance‑related action items.