Member Services Attendant

Associa•Charlotte, NC

6d•Onsite

About The Position

CAMS is part of the Associa family and is searching for a full-time Member Services Attendant for a community they manage in Belmont, NC. The position's summary is to staff the greeting desk, ensuring all visitors are greeted and handled in a professional manner. This role will greet residents and assist with membership matters including event and activities registration, and guest registration.

Requirements

Graduation from high school
Two years’ experience in customer service position.
Strong computer skills.
Ability to maintain CPR/AED certification.
Ability to communicate effectively both orally and in writing.
Ability to establish and maintain good working relationships with staff, residents, guests, volunteers and contractors.
Strong conflict resolution skills.
Excellent “people” skills.
Ability to multi-task.
Ability to learn and proficiently utilize community management software and Microsoft Office products.
Must be dependable, solution oriented and professional in appearance.
Dependable with good attendance, good work quality, positive contributor; ability to work successfully with little direct supervision, strong people skills required, works well with others.
Honesty; being truthful and trustworthy, doing what needs to be done and what is right, being fair and objective, having personal integrity and treating others in a mature, responsible manner.
Loyalty; having commitment toward the goals of the organization and the nature of the business, respecting its efforts, defending its good name, giving the job the best effort and sincerity.
Initiative: ability to think, work and make decisions based on sound judgment.
Must possess a strong commitment to customer service excellence.

Nice To Haves

Experience working for a community association or recreation center.

Responsibilities

Open or close the amenity center as the shift requires.
Administer membership programs including but not limited to, membership directory forms, guest passes, age qualification, lease information from owners renting property and owner contact information, in accordance with board-approved policies.
Assist with maintenance of community website and production of the community newsletter.
Assist with room set up and taken down for scheduled uses.
Periodically walk the facility to identify guests who have not checked in and assist members and guests as needed.
Enforce board-approved rules and regulations for use of the amenity center.
Log in/out and distribute activity equipment and keys. Ensure that equipment and keys are returned in good condition.
Register residents for events and activities. Collect payment at time of registration and provide receipts.
Create ID membership fobs for all new residents meeting eligibility criteria and enters information in membership database. Assist with maintenance of access control software programs.
Answer phones, greet visitors and provide information.
Report any accidents, unsafe conditions, or problems to the appropriate staff member.
Assist with room reservations and rentals, ensuring that all necessary arrangements for payment, set up and take down have been made.
Maintain and update homeowner addresses in Vantaca as necessary.
Track closings of units.
Alert appropriate team members immediately on any issues of concern.
Maintain electronic files; homeowner, vendor, etc.
Respond to inquiries from homeowners, residents, vendors and any other person having business with the community.
Coordinate with Facilities Manager on issues regarding maintenance requests.
Refer inquiries to appropriate resources.
Other department related duties as assigned by the Executive Director or other team members.
Performs other duties as assigned.