Member Services Attendant - Part time

Duke Careers•Durham, NC

8d•Onsite

About The Position

At Duke, we value the individuality, professionalism, and service mindset each team member brings to our community. As a Member Services Attendant (Part-Time Staff), you’ll play a key role in creating a welcoming, inclusive, and supportive environment for students, faculty, staff, alumni, and community members who engage with Duke Recreation & Physical Education. You’ll serve as a trusted front-line representative, helping members navigate services while upholding Duke’s commitment to excellence and belonging. This role is ideal for someone who enjoys working in a dynamic, customer-focused environment and takes pride in delivering accurate, friendly, and efficient service. You’ll contribute directly to the day-to-day success of membership operations while supporting outreach and engagement efforts across the Duke community.

Requirements

Excellent customer service and communication skills
Strong attention to detail with the ability to manage multiple priorities and follow established protocols.
Comfort using computer systems, membership software, and mobile applications
Demonstrated professionalism, reliability, and discretion when handling sensitive member information.
Ability to collaborate effectively with students, faculty, staff, alumni, community members, and campus partners.

Nice To Haves

prior experience in a service or administrative setting is preferred.
Fusion experience preferred

Responsibilities

Support the Assistant Director of Memberships with administrative and operational tasks related to membership management.
Provide front-line customer service, assisting members with benefits, inquiries, purchases, renewals, and account support.
Accurately process payments, refunds, and account adjustments in alignment with departmental procedures.
Troubleshoot access and account issues, coordinating with IT, Guest Services, and facility staff as needed.
Maintain accurate digital and paper records while ensuring data privacy and compliance with departmental standards.
Assist with membership reporting, outreach initiatives, tabling opportunities, and retention efforts.
Uphold Duke Recreation & Physical Education’s customer service, professionalism, and inclusion standards in every interaction.