Member Services Associate (Closing & Weekends), Pete White YMCA

YMCA of Greater Oklahoma City•Oklahoma City, OK

2d•Onsite

About The Position

The Member Services Associate is responsible for serving members and guests, maintaining member service control, answering the telephone and member questions, and performing various clerical duties. This position specifically involves filling Weekend and Closing shifts at the Pete White YMCA, which serves the 50+ population.

Requirements

Must stay current in CPR/AED/O2 and First Aid, renewed annually. (Training provided by the Y, if needed)
Must complete all required Annual Compliance Trainings within 30 days of hire and renewed annually.
Must be 18 years of age or older.
Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
Must be able to lift 30 pounds.

Nice To Haves

Bilingual candidates preferred.

Responsibilities

Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
Serve as liaison between members and program supervisors.
Handle and solve member inquiries, concerns and complaints.
Monitor facility as required.
Carry out other duties as assigned.
Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
Attend Scheduled Staff Meeting quarterly.
Develop meaningful and sustainable relationships with members, donors and volunteers.