Member Services Associate I

YMCA of Greenville • Travelers Rest, SC

8d • Onsite

About The Position

The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility. The Member Services Associate I is responsible for delivering excellent service to all members, guests, and program participants, responding to member and guest needs, and promoting memberships and programs.

Requirements

• High School diploma.
• At least three months or more customer service/public relations experience required.
• Must be detail-oriented, possess strong organizational skills and have the ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Excellent communication skills.
• Intermediate to advanced computer skills.
• Requires: CPR/First Aid, Blood Bourne Pathogen and Child Abuse Prevention training within first 30-days of employment.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conducts interviews and/or tours responsive to the needs of prospective members; sell memberships and programs; provide information of facility and programs to inquiring members.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Registers and receipts monies for memberships and program participants.
• Utilizes Y computers with skill and proficiency.
• Develops ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintains a positive attitude and contributes toward a quality work environment.
• Adhere to policies related to boundaries with consumers
• Attend/complete required abuse risk management training
• Adhere to procedures related to managing high-risk activities and supervising consumers
• Follow mandated reporting requirements
• Adhere to job specific abuse risk management responsibilities
• Front Desk Personnel- ensure consumers are properly signed in and out, ensure only authorized adults are allowed in the facility, etc.

Benefits

• Work Today, Get Paid Today !!! Instant access to your earned wages before payday
• Free individual Y membership, with 75% discount on upgraded memberships.
• 50% Discount on Programs, including Childcare, Sports, Personal Training, and Aquatics.
• 12% Retirement Contribution, once fully vested.
• 403b Retirement Savings Plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED