Member Services Associate

Mass General Brigham•Boston, MA

5d•Onsite

About The Position

The Member Services Associate is the “concierge” of the club. They provide good customer service to all members and their guests by exceptional communication skills as well as a friendly and outgoing personality. The Member Service Associate is an informational resource to all members, guests, and prospective members. This important position must possess general computer skills, a good telephone manner, and a professional attitude toward the general public.

Requirements

1 year in a customer service position.
General Computer skills – Internet based programs, Microsoft Word, Excel, Outlook.
Use of cash register/POS systems.
High School Diploma/GED
Heartsaver CPR AED Certification [CPR] preferred

Nice To Haves

Can this role accept experience in lieu of a degree?

Responsibilities

Member check-in
Member bookings and group fitness class reservations.
Greeting members, guests and prospective members in a professional manner.
Being an “informational resource” for members.
Club Tours
Administrative tasks such as processing data input, copying information forms, replenishing front desk supplies, etc.
Marketing and sales of all membership and club programs and services.
Use of POS system/cash register
Use of MindBody Internet based Membership Program
Answering busy telephone lines.
Club opening and closing procedures
Communicate pertinent information and feedback to appropriate managers.
Maintain a clean and organized workspace.
All other tasks directed by management