Inb/Outb Queue Assoc

CVS Health

19h•Hybrid

About The Position

CVS Health is building a world of health around every individual, shaping a more connected, convenient, and compassionate health experience. Colleagues are passionate, innovative, accountable, and prioritize safety and quality. This role helps simplify health care one person, one family, and one community at a time. Under the supervision of the Member Services Manager, the Member Services Assistant provides follow-up calls and mailings to members regarding previous appointments, fulfills member requests, and answers a high volume of internal calls. This position involves creating internal requests for further follow-up as needed and is responsible for adding accurate notes for future follow-up by Signify Health and/or Health Plans. The assistant works diligently to meet department goals. The Signify Health Member Services department operates 6 days a week, 11 hours per day, with shifts potentially including weekend days (Saturday) and traditional weekdays (Monday-Friday).

Requirements

High School Diploma or equivalent
Minimum of 2 years successful work experience in a related field
Prior experience in a fast paced customer service environment
Prior experience working in call center or inbound calls environment
Speak, read, and write English fluently
Good verbal and written communication skills
Proven ability to prioritize and multitask
Advanced skills in Google Suites
Accurate data entry skills

Nice To Haves

Some college preferred
Self-directed and organized
Discrete/ability to maintain confidentiality
Team player
Detail-oriented, catches errors early
Customer service oriented with a sense of urgency
Ability to work under pressure and independently
Ability to take direction

Responsibilities

Handles a high volume of inbound calls
Email, Fax, and/or Print and mail member requested results or forms
Handle any incoming mail
Provide backup coverage for the Member Services team
Responsible for follow-up on voicemails
Ability to work on any special project
Be on time, ready to work at the assigned work location on a daily basis
Manage time effectively
Respond well to coaching and supervision
Answer and follow up on all member inquiries in a timely fashion
Actively demonstrate teamwork at all times
Ability to work overtime
Participate in staff meetings, conference calls, and other meetings as needed
Complete reports as requested by Supervisor
Assist/coach/coordinate with other team members
Attend training sessions to acquire/enhance skills related to programs offered
Perform other incidental and related duties as required

Benefits

Full range of medical, dental, and vision benefits
401(k) retirement savings plan
Employee Stock Purchase Plan
Education assistance
Free development courses
Paid time off programs
Paid holidays
CVS store discount
Discount programs with participating partners
Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families
Wellness programs