Member Services and Events Intern

UNC-Chapel Hill•Chapel Hill, NC

9d•Onsite

About The Position

The Member Services & Events Intern prioritizes the student’s employment experience, working purposefully to ensure a quality experience for the patrons at The University of North Carolina at Chapel Hill. The Facility Operations Intern aids in the following components of the student employment experience: operations and events, recruitment and selection, onboarding, leadership development, assessment, and engagement. This position works as an integral and contributing member of the Campus Recreation Facility Operations Leadership Team.

Requirements

Must be a student at The University of North Carolina at Chapel Hill.
Must be able to work 35 hours per week.
Must be available for occasional weekend hours.
Must be able to work hours between 9:00 AM and 9:00 PM, Monday-Friday.
Must be able to adapt work schedule based on weekend events.
Must be able to negotiate work schedule with immediate supervisor.

Nice To Haves

Completion of the Instructor’s Course for CPR/AED and First Aid.

Responsibilities

Receive assignments and communicate with the Member Services & Event Coordinator, and as needed, with the Facility Operations Coordinator and Facility Operations Intern.
Assist the Member Services and Events Coordinator in supporting the execution of internal and external events and programs within Campus Recreation facilities, with an emphasis on nights and weekends.
Support the scheduling, planning, and execution of Campus Recreation’s internal and external events and programs.
Conduct daily inspections of facilities and report any issues related to facility conditions, equipment, or technology to the Facility Operations Coordinator.
Serve as a resource to student staff, promoting a safe, inclusive, and accessible recreation environment for all patrons, guests, and students.
Facilitate a major campus event from request to invoicing.
Communicate and enforce expectations, policies, and facility use guidelines; recommend updates or improvements as necessary.
Provide support to facility operations staff and ensure adherence to established policies and procedures throughout each shift.
Maintain knowledge of program policies, procedures, and technology relevant to assigned facilities, ensuring all user groups comply with departmental, University, and state risk management and safety guidelines.
Interact effectively with co-workers, supervisors, subordinates, event staff, vendors, sponsors, user groups, and patrons to facilitate smooth event production, logistics, and execution.
Anticipate, recognize, and resolve complex issues involving students, recreation members, and guests.
Participate in department staff meetings, committee assignments, and department-wide programs.
Utilize professional development opportunities in alignment with internship and career goals.
Conduct assessments to measure facility usage, learning outcomes with student employees, and other data to inform operations.
Teach at least 2 CPR / AED and First Aid certification courses per year during 2025-2026 academic year upon completion of the Instructor’s Course.
Perform additional duties as requested.