Member Service Specialist

ProFed Federal Credit Union • Decatur, IN

1d

About The Position

The Member Service Specialist processes member transactions and provides a range of member services accurately, efficiently, and courteously. The role promotes credit union products and services and maintains control of assigned cash, correspondence, transactions, and credit union documents. The specialist supports the Branch Manager and Assistant Branch Manager with branch deposit, lending, and security operations, and provides leadership, technical guidance, and training to Member Service Associate staff.

Requirements

• Be friendly and well organized, and maintain a professional image in performance, appearance, and attitude toward members, coworkers, and management staff.
• Consistently balance and maintain proper control of a cash drawer.
• Be able to prepare and complete transaction and loan documentation and perform mathematical computations.
• Have basic computer knowledge and the ability to learn credit union transaction processing systems.
• Be able to view a terminal screen, operate a computer keyboard, and count accurately and quickly.

Responsibilities

• Provide assistance and support to the Branch Manager and Assistant Branch Manager as needed.
• Conduct loan interviews and process loan applications and documentation.
• Provide leadership, technical guidance, and training to Member Service Associate staff members.
• Execute member transactions and provide general information accurately, efficiently, and courteously.
• Actively promote credit union products and services.
• Maintain proper control of assigned cash, corresponding transactions, and credit union documents.
• Maintain a neat and organized work area.
• Attend required staff meetings and training sessions.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed