Member Service Specialist

FitzGerald Financial Group - Division of TowneBank Mortgage • Chesapeake, VA

4d • $45,250 - $57,500 • Onsite

About The Position

TowneBank has a culture that has a commitment to exquisite service for its members that will lead to the ability to create a reasonable rate of return for its shareholders, a bright future for its dedicated bankers, and a leadership role for the bank in promoting the social, cultural, and economic well-being of its community. As a hometown bank, its family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

Requirements

• At least 1 year of banking experience (with a single employer) working on the sales and service platform in a branch environment providing in-person exquisite member service.
• Able to learn and retain new product information and promote benefits to members.
• Strong work ethic and highly motivated to deliver financial services and solutions with only the highest ethical standards.
• Ability to interact professionally with members on the phone, in-person and via written and email correspondence.
• Experience resolving member issues in a positive, professional manner through active listening and through the delivery of exquisite service.
• Can multi-task on a daily basis and can learn new processes effectively.

Nice To Haves

• An Associates or Bachelor’s degree, or equivalent work experience in a large commercial bank branch.

Responsibilities

• Opening new accounts and performing maintenance on existing accounts.
• Interviewing members to obtain information and matching members’ needs to bank products.
• Accurately gathering data, completing written documentation, and inputting information into the bank’s computer system.
• Completing appropriate transaction tickets and taking them to the teller line for processing.
• Promoting TowneBank as well as all related bank products.
• Providing exquisite member service to members in person and on the phone.
• Following the bank’s security guidelines on a daily basis.
• Other duties as assigned, such as ordering supplies, reconciling accounts, and assisting with audits.
• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree