Member Service Specialist

Zeal Credit Union•Detroit, MI

3d•Onsite

About The Position

Join Zeal Credit Union as a Full-Time Member Service Specialist and immerse yourself in a vibrant, member-focused environment in Southfield, MI! This position offers the opportunity to make a real difference in the lives of our valued members through exceptional customer service. Here, your passion for helping others will shine as you leverage your character and empathy to solve member issues collaboratively. This onsite role provides not just financial rewards but also the joy of working within a fun, high-performance culture where your contributions matter. Join a forward-thinking team dedicated to enriching member experiences every day. If you're ready to embrace a role that aligns with your passion for service and commitment to character, we want to hear from you! You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off, Sick Time, and Paid Holidays. Take the leap and apply today to become part of the Zeal family!

Requirements

Minimum of six months of customer service experience
Genuine passion for helping others
Strong problem-solving skills
Initiative taker
Excellent communication skills
High attention to detail
Punctuality and regular onsite attendance

Nice To Haves

Loan experience
Cash-handling

Responsibilities

Servicing members with their day-to-day transactions
Balancing your drawer accurately
Opening new accounts
Facilitating loan intake
Educating members about our diverse range of products and services
Problem-solving and collaborative teamwork to create lasting relationships with members