Member Service Specialist - Service

First Harvest Credit Union•Deptford Township, NJ

17h•Onsite

About The Position

The Member Services Specialist - Service is responsible for delivering a world class experience to our members through multiple mediums including incoming and outbound phone calls, chat services, and emails. The MSS - Service follows required policies and procedures to ensure that member inquiries are resolved while proactively seeking additional business from our members.

Requirements

Employees are required to use the Microsoft Authenticator app on their personal cell phone to securely authenticate Outlook and other company systems; the app does not access personal data that exists on the mobile device.
High School Diploma or GED
At least one (1) year experience in a call center role, preferably at a financial institution
One (1) or more years of experience in a customer service role at a financial institution
Knowledge of credit union services, policies, procedures and banking regulations
Proficient in Microsoft Office Suite and using the internet
Excellent communication and interpersonal skills
Excellent customer service skills
Ability to multitask and work in a fast paced environment
Exhibits professionalism and remains poised during interactions with others that may involve escalated emotions

Nice To Haves

Associate's degree preferred
Prior sales experience, preferred
Proficiency in both English & Spanish (oral & written)

Responsibilities

Adheres to the FHCU Service Standards as established.
Responsible for handling all incoming calls while adhering to Leadership defined metrics.
Follows authentication procedures as required to verify and establish confirmation of members' identity during all phone calls.
Responsible for executing the following tasks on behalf of members: all financial and non-financial transactions, account research, subaccount openings/closings, check withdrawals, transfers, account updates, stop payments, check orders, general inquiries, and all other credit union related functions.
Engages members in dialogue to obtain information regarding their financial needs and recommends the appropriate product or service based on those needs.
Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union's training department.
Performs other duties as assigned.

Benefits

Health, Dental, and Vision Insurance
Company Paid Short Term (STD) & Long Term Disability (LTD)
Company Paid Employee Basic Term Life Insurance
Voluntary Term Life Insurance for Spouse & Child(ren)
Critical Illness, Accident, and Hospital Indemnity Insurance
Health Care Flexible Spending Account (FSA)/ Health Savings Account (HAS): Pre-taxed funds available to pay for some health-related expenses
Tuition Reimbursement
Employee Discount on Loans, Travel, Tickets, and More!
401k Match of up to 5% + A Free Annual Retirement Planning Session
11 Paid Company Holidays
Up to 8 paid hours for community volunteerism
Full time employees accrue 40 hours of sick, 10 days of PTO, & 1 personal holiday annually. PTO increases to 15 days after the 1st completed year!