Member Service Specialist

CHAMPION CREDIT UNION•Mills River, NC

1d•Onsite

About The Position

The Member Service Specialist creates exceptional member experiences by delivering accurate, efficient, and personalized service while building trusted financial relationships. This position serves as the primary point of contact for many member interactions and is responsible for identifying member needs, providing appropriate solutions, protecting member information, and ensuring every interaction reflects Champion Credit Union's commitment to service, operational excellence, and community.

Requirements

High school graduate or equivalent.
Previous customer service preferred.
Strong organizational and time management skills with the ability to manage multiple priorities.
Demonstrates a polished, professional appearance in accordance with company dress code standards.
Proficiency in core systems and standard office technology.
Ability to collaborate with all levels and departments of the organization.
High attention to detail and commitment to accuracy.
Strong communication skills, both verbal and written.
Ability to build and maintain positive relationships with members and coworkers’ ability to adapt to changing priorities in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to travel between branch locations as needed.
Demonstrates professionalism, integrity, and ethical behavior.

Nice To Haves

Previous customer service preferred.

Responsibilities

Processes financial transactions accurately and efficiently while maintaining a strong focus on member education, fraud prevention, and service excellence.
Balances daily transactions and verifies cash totals; Investigates and resolve discrepancies as needed.
Maintains a high level of fraud awareness by recognizing unusual activity, asking thoughtful questions, and following established procedures to protect members and the credit union.
Complete all required documentation accurately, thoroughly, and in accordance with credit union policies and regulatory requirements.
Assumes responsibility for establishing and maintaining effective working relationships with area personnel and management.
Continuously develops knowledge of credit union products, services, policies, technology, and regulatory requirements to better serve members and support branch success.
Educates members on digital services, self-service tools, and financial resources that improve convenience and strengthen their relationship with Champion Credit Union.
Creates positive first impressions by welcoming every member with professionalism and a commitment to delivering an exceptional experience.
Demonstrates curiosity by asking thoughtful questions, identifying opportunities to help members, and seeking continuous improvement.
Ensure compliance with all applicable regulations, including BSA, OFAC, the Patriot Act, and all state and federal laws.
Performs additional duties assigned by supervisor.