Member Service Specialist/Call Center

FORUM Credit Union • Fishers, IN

7d • $20

About The Position

Are you searching for a career opportunity with amazing benefits and ability to make an impact on the lives of others in your community?
We are honored to be a Best Place to Work in Indiana for over a decade. Our mission is helping members live their financial dreams.
As a Member Service Specialist (Call Center Representative) you will be a trusted financial advisor for our members, while maintaining professionalism on and off the telephone.
You may enjoy this job if:
You are a problem solver, with attention to detail
You prefer providing customer service over the phone
You want career growth and opportunity
Starting pay at $20/hour

Requirements

• High School Diploma or Equivalent
• Proficient Computer Skills
• Enthusiastic and Positive Attitude

Nice To Haves

• Preferred Call Center Experience
• Previous Customer Service Experience

Responsibilities

• Problem solving and member account maintenance
• Using multiple systems to process member’s requests
• Identifying needs and recommending appropriate products and services
• Collaborating with peers and supervisors on a daily basis
• Providing excellent member service over the telephone

Benefits

• Competitive Pay
• Student Loan Reimbursement
• Tuition Assistance
• Wellness Programs
• Community Involvement and Paid Volunteer Time
• Professional Development/Award Winning Training Program
• 401K with Match
• Comprehensive Benefits Package
• Generous Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED