Member Service Specialist I

Champions First Credit Union • Crawfordville, FL

6d • Onsite

About The Position

At Champions First Credit Union, being a champion is more than a name; it’s how we show up for our members, our communities, and each other. We’re growing across North Florida, and we’re looking for a friendly, knowledgeable Member Service Specialist to help us keep that promise. If you enjoy helping people with their finances, like variety in your day, and want to build a career, not just take a job, this is your opportunity.

Requirements

• High school diploma plus some related member service or teller experience at a credit union or financial institution
• FiCEP certification (required)
• Extensive knowledge of credit union products and services
• Professional, well-developed interpersonal skills and a positive, welcoming presence
• Advanced written communication skills; complete sentences, proper grammar, and error-free emails and letters
• Intermediate math skills, comfortable working with percentages, decimals, and fractions
• Comfort operating standard office equipment plus a vault, ATM balancing process, cash counter, cash advance machine, and coin machine

Nice To Haves

• Friendly, knowledgeable, and confident handling both service and cash.

Responsibilities

• Delivering an exceptional member experience by providing friendly, accurate, and professional service during every interaction.
• Working comfortably in a dual-role environment, providing personalized one-on-one member service in an office setting and assisting members with transactions on the teller line.
• Processing a variety of financial transactions, including deposits, withdrawals, transfers, loan payments, check cashing, cash advances, and monetary instrument purchases.
• Opening new accounts and assist with loan inquiries by explaining available products, completing system entries, and collecting required documentation.
• Identifying member needs and recommend appropriate products and services that support members’ financial goals.
• Resolving routine and complex member service issues by researching concerns, explaining policies, and identifying effective solutions.
• Supporting daily branch operations, including cash management, branch and vault balancing, night deposits, ATM deposits, and other cash equipment.
• Following established security, documentation, and regulatory requirements while serving as a knowledgeable resource for teller questions, complicated transactions, and balancing issues.

Benefits

• Ongoing training and professional development opportunities
• Tuition reimbursement
• Comprehensive benefits package for full-time employees, including health, dental, and vision insurance
• 401(k) Retirement Plan, up to 4% employer match
• Profit sharing program
• Generous paid time off; vacation, sick, and personal time, federal holidays, your birthday, and your work anniversary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED