Part Time PM Member Service & Sales (Teller)

Mountain America Credit Union•Payson, UT

9d•Onsite

About The Position

Mountain America Credit Union seeks a part-time Member Service & Sales (Teller) to provide exceptional service to credit union members. The role assesses member needs, recommends suitable products and services, assists with transactions, and works toward sales and service goals using a consultative approach. It also performs branch transactions and operational duties while following credit union policies and procedures. The position is located at 818 South State Highway 198, Payson, Utah 84651. The regular schedule is Monday through Friday, 12:40 p.m. to 6:15 p.m., and Saturdays, 8:40 a.m. to 2:15 p.m. A weekday off is provided when a Saturday is worked. Paid training is provided and is full-time during the first week: Monday through Friday, 8:45 a.m. to 6:15 p.m. Starting pay is $17.50 per hour, with potential for a higher rate depending on experience, plus incentives. The role has no supervisory or managerial responsibilities. Travel may be required.

Requirements

At least six months of customer service experience.
High school diploma or equivalent.
Valid driver’s license.
Proficient computer operating skills.
Understanding of Microsoft Office Suite, including Outlook, Word, and Excel.
Thorough knowledge of credit union policies, procedures, and regulations.
Ability to identify lending opportunities and make recommendations.
Ability to cross-sell credit union financial services to provide exceptional member service.
Ability to perform financial calculations.
Ability to communicate effectively and persuasively in writing and verbally.
Ability to talk, hear, sit, use hands to handle or feel, and reach with hands and arms consistently.
Ability to stand, walk, kneel, and crouch occasionally.
Close vision and distance vision.
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.
Complete MSR onboarding during the first 90 days, including Branch Foundations, Teller Branch Checklist, Products & Services Teller, and Follow-up Training.

Nice To Haves

Credit union industry experience preferred.

Responsibilities

Assess member needs, advise members, and assist with transactions, including opening and servicing accounts and explaining suitable products and services.
Educate members about options for managing financial transactions through credit union tools, resources, and technology; cross-sell products and services as needs arise.
Work toward sales and service goals and focus on member satisfaction and account retention.
Use lead lists to contact existing members and provide consultations about credit union products and services.
Resolve member complaints by identifying causes, providing solutions, expediting corrections or adjustments, and following up to confirm resolution.
Follow up on member interactions with thank-you notes and phone calls using the New Member Onboarding approach.
Maintain a cash drawer.
Initiate wire transfers, cashier’s checks, and cash advances; create VISA cards; process IRA transactions and certificates of deposit; and redeem savings bonds.
Use judgment to place check holds and issue fee reversals.
Assist fraud victims by processing fraud disputes.
Process transactions accurately and efficiently according to established policies and procedures.
Assist with branch opening and closing procedures.
Maintain branch security, including vault combinations, security codes, and member information.
Represent the credit union professionally in dress and actions; keep the work area neat and clean.
Respond to email, voicemail, missed calls, and other communications in a timely manner.
Participate in and complete product knowledge courses.
Comply with regulations required by law and perform other duties as assigned.

Benefits

Paid training
Starting competitive pay of $17.50 per hour, with potential increases based on experience
Incentives
Performance reviews with opportunities to increase compensation
Medical and dental benefits with minimal employee contribution for full-time employees
Paid time off
Volunteer time off
Paid holidays
Matching 401K
Tuition assistance
Professional development