Part Time Member Service & Sales (Teller)

Mountain America Credit Union • Riverton, UT

3d • Onsite

About The Position

Mountain America Credit Union seeks a part-time Member Service & Sales (Teller) to provide exceptional service to credit union members, assess their financial needs, recommend suitable products and services, and assist with transactions. The role includes consulting with members about financial tools and resources, meeting sales and service goals, and resolving member concerns.

The position is based at the Riverton 12600 S Branch in Riverton, Utah. Saturday shifts are worked at the Draper Branch. The schedule is 20–25 hours per week, with weekday hours varying between 8:40 a.m. and 6:15 p.m. and Saturday hours between 8:40 a.m. and 2:15 p.m. Employees who work Saturday receive a weekday off. Flexibility is needed based on branch needs.

The role also performs branch transactions and operational duties, including maintaining a cash drawer, processing various financial transactions, supporting branch opening and closing, and protecting branch security and member information. Travel may be required. The position has no supervisory or managerial responsibilities.

Starting pay is $17.50 per hour, with potential increases based on experience, plus incentives. The posting lists paid time off, volunteer time off, paid holidays, matching 401(k), tuition assistance, and professional development. Medical and dental benefits with minimal employee contribution are specified for full-time employees.

Requirements

• At least six months of customer service experience.
• High school diploma or equivalent.
• Valid driver’s license.
• Proficient computer operating skills.
• Understanding of Microsoft Office Suite, including Outlook, Word, and Excel.
• Thorough knowledge of credit union policies, procedures, and regulations.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell credit union financial services to provide exceptional member service.
• Ability to perform financial calculations.
• Ability to communicate effectively and persuasively in writing and verbally.
• Ability to talk, hear, sit, use hands to handle or feel, and reach with hands and arms consistently; stand, walk, kneel, and crouch occasionally.
• Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.

Nice To Haves

• Credit union or related industry experience is preferred.

Responsibilities

• Provide exceptional member service by assessing member needs, advising on solutions, and assisting with transactions, including opening and servicing accounts.
• Educate members about options for managing financial transactions through MACU tools, resources, and technology; cross-sell products and services through a consultation approach.
• Focus on increasing member satisfaction and account retention, and meet sales and service goals.
• Use lead lists to call existing members and consult about MACU products and services.
• Resolve member complaints by identifying causes, providing solutions, expediting corrections or adjustments, and following up.
• Follow up on member interactions with thank-you notes and phone calls using the MACU New Member Onboarding approach.
• Maintain a cash drawer.
• Initiate wire transfers, cashier’s checks, and cash advances.
• Create VISA cards.
• Open and process IRA transactions and certificates of deposit, and redeem savings bonds.
• Use judgment to place check holds and issue fee reversals.
• Assist fraud victims by processing fraud disputes.
• Process transactions accurately and efficiently in accordance with policies and procedures.
• Assist with branch opening and closing procedures.
• Maintain branch security, including vault combinations, security codes, and member information.
• Represent the credit union professionally in dress and actions; keep the work area neat and clean.
• Respond to email, voicemail, missed calls, and other communications in a timely manner.
• Participate in and complete product knowledge courses and required onboarding training.
• Comply with applicable regulations and perform other duties as assigned.
• Travel when required.

Benefits

• Starting competitive pay of $17.50 per hour, with potential increases depending on experience, plus incentives.
• Performance reviews with opportunities to increase compensation.
• Medical and dental benefits with minimal employee contribution for full-time employees.
• Paid time off.
• Volunteer time off.
• Paid holidays.
• Matching 401(k).
• Tuition assistance.
• Professional development.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED