Part-Time Member Service Representative - Sayre, PA
About The Position
As a Member Service Representative, your focus is delivering exceptional service to our members while facilitating various transactions with precision and efficiency. Serving as a frontline representative of the organization, you uphold the highest standards of professionalism, focusing on creating a positive member centric experience. This role requires strong communication skills and attention to detail. This is a part-time position (20 hours/week) with regular shifts including Monday to Friday 8:30 AM - 5:30 PM with rotating Saturday shifts 8:30 AM - 12:30 PM. The compensation range is $18.00/hr. - $22.00/hr. Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills. The position is on-site at our Sayre Branch located at 2121 Elmira St Sayre, PA 18840.
Requirements
- High school diploma with 1-3 years of related experience.
- Proficient in the Microsoft Office Suite programs.
- Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
- Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.
Nice To Haves
- An associate degree preferred.
- Previous customer service or sales experience.
Responsibilities
- Prioritize member demands while providing impeccable member service by greeting members warmly, addressing inquiries and resolving concerns promptly and courteously.
- Guide members to specialized team members for further assistance or services as needed.
- Complete all assigned educational courses and tests, within required timeframes and passing scores to include product knowledge.
- Identify opportunities and recommend products and services to members, to align with their financial needs and aspirations.
- Conduct cash handling and transaction processing accurately, adhering to established procedures and regulatory guidelines.
- Verify member identification and authorization for transactions to safeguard against fraud and unauthorized access.
- Provide departmental back-up coverage as needed.
- Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
- Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing bias.
- Perform other duties needed to help fulfil our mission, drive our strategy, and support our organization’s values.
Benefits
- Retirement benefits – pension plan, 401(k) with employer match
- Excellent health benefits – medical, dental, vision, and supplemental coverage
- Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
- 10+ paid holidays per year
- Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
- Employee recognition program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
