Member Service Representative
University of Illinois Community Credit Union•Urbana, IL
•Onsite
About The Position
A Member Service Representative (MSR) is a financial coach that listens to our members needs. MSRs look out for our members best interest and offer solutions to improve their financial life. MSRs will act on our value proposition and be easy to work with. As the face of our organization, a member service representative will: Build member loyalty. Focus on compliance and accuracy. Build and maintain product and process knowledge. Provide solutions for internal and external members.
Requirements
- Proven customer service
- Problem solving skills
- Team player
- Flexibility with schedule
Responsibilities
- Consistently provide outstanding service focusing on member service and member loyalty skills.
- Assist members with deposit and lending account needs and answer questions about products and services.
- Consistently identify the needs of members and recommend appropriate credit union solutions in order to build member loyalty and meet or exceed organizational goals.
- Own internal and external member problems, issues, and complaints, and ensure the appropriate follow up to achieve proper resolution.
- Adhere to Credit Union policies and procedures to ensure accuracy and attention to detail in all member transactions.
Benefits
- Health
- Dental
- Vision
- 401K eligibility, including company match program
- Generous paid time off benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
